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To set up a Call line, in the Groups admin center, expand, select, and then choose. Type a name for the Call line in package at the top. overflow virtual receptionist. To add an existing resource account: Under, select the button to include a resource represent this Call line.

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Select the button beside the resource account you wish to appoint to this Call queue. At the bottom of the pane, choose the button. If you need to create a resource account: Under, choose the button to include a resource account for this Call queue. On the pane, look for any set of letters to bring up the results dropdown.

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On the pane: Key in a detailed. Representatives see this name when a call is provided to them. Enter a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, pick the button. On the pane, select the button. Representatives see the resource account name when they get an inbound call.

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Assign outbound caller ID numbers for the representatives by specifying several resource accounts with a telephone number. Representatives can choose which outbound caller ID number to use with each outgoing call they make. Within the Calls App, representatives can use their Call Queue (CQ)/ Vehicle Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, search for the resource account(s) you desire to permit agents to use for outgoing caller ID functions. Select the button beside the resource account with an assigned phone number. Select the button at the bottom of the pane. If you do not have a resource account with an appointed phone number: Under, pick the button to add a resource account.

Select the button at the bottom of the results. On the pane: Enter a detailed. Agents see this name when a call exists to them. Type in a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, pick the button.

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After you have actually produced this new resource account for calling ID, you'll still need to: Select a supported language. This language is used for system-generated voice triggers and voicemail transcription, if you allow them. When you've chosen a language, choose the button at the bottom of the page. Specify if you desire to play a welcoming to callers when they get here in the line.

The uploaded recording can be no bigger than 5 MB. If you select, the system checks out the text that you type (up to 1000 characters) when the Call line addresses a call. Note When using Text to Speech, the text needs to be entered in the language chosen for the Call line.

Groups offers default music to callers while they are on hold in a line. The default music supplied in Groups Call queues is devoid of any royalties payable by your organization. If you want to play a particular audio file, pick and upload an MP3, WAV, or WMA file. Note You are responsible for individually clearing and protecting all necessary rights and permissions to use any music or audio file with your Microsoft Teams service, which might include copyright and other rights in any music, sound results, audio, brands, names, and other material in the audio file from all relevant rights holders, which may consist of artists, stars, performers, artists, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, cumulative management companies and any other celebrations who own, manage or license the music copyrights, sound results, audio and other intellectual home rights.

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Review the requirements for adding agents to a Call queue. You can include up to 200 representatives by means of a Groups channel. You need to be a member of the team or the creator or owner of the channel to include a channel to the line. To utilize a Groups channel to manage the line: Select the radio button and select (overflow call answering).

Select the channel that you desire to use (just standard channels are fully supported) and choose. The following customers are supported when utilizing a Teams channel for Call lines: Microsoft Teams Windows client Microsoft Teams Mac client Note If you utilize this alternative, it can use up to 24 hours for the Call queue to be fully operational.

You can add up to 20 agents separately and approximately 200 agents by means of groups. If you wish to add specific users or groups to the line: Select the radio button. To to the queue: Select, look for the user, select, and then select. To to the line: Select, look for the group, select, and then choose.

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Note New users included to a group can take up to 8 hours for their first call to show up. If there are more than 200 members in the group, just the first 200 members, in alphabetical order, will be added as agents to the Call queue. Essential Known concern: Appointing private channels to Call queues When utilizing a personal channel calls will be distributed to all members of the team even if the private channel just has a subset of group members.

decreases the amount of time it considers a caller to be connected to a representative after the agent accepts the call. For conference mode to work, representatives in the Call queue need to utilize among the following clients: The most recent variation of the Microsoft Teams desktop client, Android app, or i, OS app Microsoft Teams Phone System version 1449/1.

2020051601 or later on Agents' Teams accounts need to be set to Groups, Just mode. Representatives who don't satisfy the requirements aren't included in the call routing list. We recommend enabling conference mode for your Call lines if your agents are utilizing suitable clients (overflow virtual receptionist). Tip Setting to is the recommended setting. overflow call center. When you've selected your call addressing alternatives, choose the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the line from Skype for Organization Server. Conference mode is required if Teams users require to consult/transfer calls with Call lines. Agents may hear the configured music on hold in queue for approximately 2 seconds when first joining the call.

If you need to utilize Conference mode, choose,, or as the. If you require to use Attendant routing, set Conference mode to. Note If Compliance recording is enabled on the agents, the mix of and isn't supported. If you require to utilize, choose,, or as the.

When using and when there are less employs queue than readily available representatives, only the very first 2 longest idle agents will exist with calls from the line. When using, there may be times when a representative receives a call from the queue soon after ending up being unavailable, or a brief delay in receiving a call from the queue after becoming readily available.